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Evidence Guide: CSCORG019 - Manage teamwork through delegations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG019 - Manage teamwork through delegations

What evidence can you provide to prove your understanding of each of the following citeria?

Delegate responsibility and authority to others

  1. Delegate authority and responsibilities to people able to deliver the required outcomes.
  2. Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.
  3. Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.
  4. Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.
  5. Review delegations at suitable intervals and revise arrangements where necessary.
Delegate authority and responsibilities to people able to deliver the required outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review delegations at suitable intervals and revise arrangements where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate targets for delegated work

  1. Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.
  2. Ensure targets take into account the competencies and experience of the individuals and teams involved.
  3. Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.
  4. Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.
  5. Inform all relevant parts of the organisation about delegated work, targets and the review of targets.
Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure targets take into account the competencies and experience of the individuals and teams involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and support

  1. Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.
  2. Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.
  3. Ensure advice and support give encouragement and positive direction to people involved in the delegated work.
  4. Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.
  5. Foster and promote the interests of delegated individuals and work teams in the organisation.
Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster and promote the interests of delegated individuals and work teams in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate responsibility and authority to others

  1. Delegate authority and responsibilities to people able to deliver the required outcomes.
  2. Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.
  3. Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.
  4. Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.
  5. Review delegations at suitable intervals and revise arrangements where necessary.
Delegate authority and responsibilities to people able to deliver the required outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review delegations at suitable intervals and revise arrangements where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate targets for delegated work

  1. Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.
  2. Ensure targets take into account the competencies and experience of the individuals and teams involved.
  3. Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.
  4. Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.
  5. Inform all relevant parts of the organisation about delegated work, targets and the review of targets.
Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure targets take into account the competencies and experience of the individuals and teams involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and support

  1. Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.
  2. Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.
  3. Ensure advice and support give encouragement and positive direction to people involved in the delegated work.
  4. Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.
  5. Foster and promote the interests of delegated individuals and work teams in the organisation.
Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster and promote the interests of delegated individuals and work teams in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Delegate responsibility and authority to others

1.1 Delegate authority and responsibilities to people able to deliver the required outcomes.

1.2 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

1.3 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

1.4 Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

1.5 Review delegations at suitable intervals and revise arrangements where necessary.

2. Negotiate targets for delegated work

2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved.

2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

3. Provide advice and support

3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

3.5 Foster and promote the interests of delegated individuals and work teams in the organisation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Delegate responsibility and authority to others

1.1 Delegate authority and responsibilities to people able to deliver the required outcomes.

1.2 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

1.3 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

1.4 Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.

1.5 Review delegations at suitable intervals and revise arrangements where necessary.

2. Negotiate targets for delegated work

2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation’s objectives and priorities.

2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved.

2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

3. Provide advice and support

3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

3.5 Foster and promote the interests of delegated individuals and work teams in the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines related to delegations

interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace

planning and developing work unit targets and effectiveness measures

using team-building strategies

responding to diversity in the workplace

using communication strategies involving exchanges of often complex oral information

undertaking grievance counselling and resolving conflict in work teams

undertaking effective liaison, negotiation and consultation

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to delegations

range of delegations applicable in government services

instructions and standards relating to delegations

organisational structure and levels of authority or delegation

interviewing, counselling, negotiation and mediation techniques

cultural awareness related to promoting cultural diversity in the workplace

conflict resolution techniques

team-building strategies

strategic plans and work unit or business plans

justice system structures and political influences

equal employment opportunities, equity and diversity principles